We accept free returns on eligible, non-custom items within 14 days of delivery. To qualify for a return, your item must be: 1) Unused and uninstalled 2) In its original condition 3) Accompanied by proof of purchase // To begin a return, please contact us at garagepartydesignco@gmail.com with your order number and reason for the return. If your return is approved, we’ll provide a prepaid return shipping label and instructions for sending your item back. Returns sent without prior authorization may not be accepted.

Custom, personalized, or modified items are final sale and cannot be returned or exchanged. This includes pieces made with custom dimensions, colors, finishes, hardware, materials, or other customer-requested modifications. Please carefully review all measurements, finish selections, and order details before purchasing. Orders cannot be canceled once materials have been purchased or production has begun.

Because our pieces are handmade and inventory may be limited, we do not offer direct exchanges. If you would like a different eligible item, please contact us within 14 days of delivery. We’ll provide a prepaid return label for the original item, and you may place a new order for the item you prefer.

Please inspect your order as soon as it arrives. If your item is damaged during shipping, defective, or different from what you ordered, contact us within 3 days of delivery at garagepartydesignco@gmail.com. Please include: 1) Your order number 2) A description of the issue 3) Photos of the item 4) Photos of the shipping box and packaging 5) A photo of the shipping label // Please keep all packaging materials until your claim has been resolved. Depending on the situation, we may repair or replace the item, send a replacement component, or issue a refund. Damage caused by improper installation, misuse, unauthorized modifications, normal wear and tear, or failure to follow care instructions is not eligible for a refund or replacement.

Customers are responsible for confirming product dimensions, wall construction, mounting requirements, and placement before ordering and installation. Garage Party is not responsible for damage caused by improper installation, unsuitable mounting surfaces, incorrect hardware use, or failure to install the product securely. If you are unsure how to install your piece, we recommend hiring a qualified professional. Installed items are not eligible for return unless we confirm that the item arrived defective.

Once we receive and inspect an approved return, we’ll notify you of the refund status. Approved refunds will be issued to the original payment method. Please allow time for your bank or credit card provider to process the refund. If an item is returned used, installed, damaged, incomplete, or without its original packaging, we may reduce the refund or decline the return.